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Tescom Hellas S.A.
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Maintenance Contracts

TescomMaintenance

To upgrade the support services we provide, we have added 3 types of maintenance contracts to our range. They cover everything from basic phone support to 24-hour support 7 days a week, with immediate spare parts coverage or even temporary replacement of faulty products. Beyond these, we are happy to work with you to design the support that fits your needs.

Choose a model

Response time8 x 5

Maintenance Contracts Basic

Code BAS0001
  • Maintenance

To be announcedRecommended retail price

B2B order (opens b2b.tescom.gr in a new tab)
Detailed specifications

Features

  • Phone support

    Phone support 09:00–17:00 on business days.

  • On-site within 4 hours

    Technical staff for preventive UPS maintenance and intervention within 4 hours of your call.

  • Spare parts in stock

    Spare parts kept in stock.

  • 2 preventive visits per year

    Two preventive UPS maintenance visits every year.

  • Extended support hours

    Phone support extended until 21:00.

  • Immediate fault repair

    Immediate fault repair with genuine spare parts.

  • 24/7 support

    Round-the-clock phone support and a specialist technician available for immediate intervention.

  • Replacement UPS

    A UPS of the same power rating available for immediate replacement in case of a fault.

Specifications

SPECIFICATIONS BY MODEL

ModelCodeResponse timeMaintenance visits / yearReplacementRepair time (hours)RRP
Basic(Selected model)BAS00018 x 52No0
To be announced
PlatinumPLA000124 x 72Yes0
To be announced
PremiumPRE000112 x 52No0
To be announced

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