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Fault report (RMA)
Please use the form below to report a fault with one of your devices. Each device (serial number) needs a separate request.
- 1Step 1 of 3: Product
- 2Step 2 of 3: Your details
- 3Step 3 of 3: Done
Fields marked with * are required
Warranty Terms
- The products and all their mechanical parts are covered by a 24-month warranty, while batteries are covered by a 12-month warranty.
- The warranty starts on the date of the end customer's purchase receipt / invoice, provided that, within 10 days of the purchase date, the customer has sent us the duly completed warranty form found inside the product packaging, together with a copy of the purchase receipt / invoice stating the full model name.
- Otherwise, the products' warranty is calculated from the date on which our company sold them to its resellers.
- In the event of a fault, the customer must complete the RMA form and accept the terms of warranty, coverage and service at the following link: https://tescom-ups.gr/en/support/rma
- If the product cannot be repaired, it will be replaced with another of the same or a similar type.
- If the device is replaced with a new one, the warranty is not extended.
- In the event of replacement, the warranty is not extended.
- For devices under warranty, the cost of shipping the device to us is borne by the customer, and the cost of returning it is borne by our company.
- In the unusual event of a fault within 30 calendar days of the purchase date, and provided that the duly completed warranty form found inside the device's packaging has been sent to our company in time, our company will replace the defective product with a new one of the same type. The customer must send the defective product in its original packaging. Otherwise, the new replacement product will be shipped in the defective product's packaging. In this case, the shipping and return costs are borne by our company.
- This warranty does not apply if:
- the fault was caused by use of the product contrary to the manufacturer's instructions, exposure to moisture, dust, low or high temperatures, unauthorized opening, installation or repair, or repair using unauthorized spare parts;
- the fault was caused by an accident;
- the fault was caused by normal wear and tear;
- the product's serial number has been removed, erased, falsified, altered or is illegible;
- the fault was caused by the product being used with, or connected to, an accessory that does not suit the device's technical specifications;
- the fault was caused by changes made to the product's software by an unauthorized person.
- The above reasons are indicative, not exhaustive. Our company may exclude other circumstances under which the warranty will not apply.
Out-of-warranty repair?
If your device is out of warranty, please read the terms below for out-of-warranty repairs.
RMA repair terms for out-of-warranty devices
- After the technical inspection of the device, a quotation stating the cost of the necessary labor and spare parts and the estimated time to complete the repair is prepared and sent to the email address you provided.
- The repair quotation must be accepted within 15 calendar days of its receipt. If this period expires without action, the customer will be deemed not to have accepted the Tescom Hellas quotation.
- If the repair quotation is not accepted, the customer must collect the device at their own expense within 15 calendar days.
- Once the repair has been completed, the customer must collect the device at their own expense within 15 calendar days of being notified.
- Tescom Hellas reserves the right to send for recycling any device it has received for repair, or to sell the device to cover the cost of repair, in the following cases:
- The repair quotation is not accepted and the device is not collected within 30 calendar days.
- The device is repaired but not collected within 15 days of notification by Tescom Hellas.
- The device is repaired but the repair is not paid for within 15 days of notification by Tescom Hellas.
- The customer unreservedly accepts that, once the above deadlines have passed, and in any event 60 days after Tescom Hellas received the device, the device will be irrevocably and unreservedly deemed abandoned and will be either recycled or sold to cover the cost of its repair. If the customer does not claim the device within the above periods, the customer releases Tescom Hellas from all liability for the loss of the device or its data, relinquishes possession of it with the intent of renouncing ownership, and waives any right or claim to its return, to compensation, etc.